SAP

Engineering
SAP Infrastructure Evolution & Management

Client Case



THE CLIENT

  • A major Swiss company producing high productivity manufacturing systems and high precision milling tools
  • The customer boasts widrspread presence in Europe, North America and Asia. Partner of companies in the automotive, pharmaceutical, medical devices, consumer goods, writing instruments and watch industries
  • Geographical area of Solve.it support: EMEA, NORTH AMERICA, ASIA



THE NEED

The Company was looking for a technology partner who could provide support regarding:

  • adoption and implementation of new technologies
  • maintaining the systems portfolio at the highest levels of availability
  • optimization through improvement interventions within a set intervention perimeter

The partner must be aligned with the needs of the business and able to respond to new business requirements quickly and with flexibility


Solve.it RESPONSE

After a general assessment of the SAP ecosystem and the existing processes, a proposal was submitted which included a complete assortment of interventions, capable of covering all the needs expressed by the same.
Consolidated expertise made it possible to perform a series of improvement proposals related to the SAP ecosystem in terms of:

  • Safety
  • Standardization
  • Uniformity
  • Architecture consolidation



THE RESULTS

Updates

  • State-of-the-art SAP systems
  • Periodically scheduled and modulated Interventions

Efficiency

  • Harmonized processes
  • Aligned reporting for all systems
  • Innovation

Incident monitoring and resolution

  • Monitoring of the entire SAP ecosystem
  • Automatic alerting upon detection of high-impact incidents
  • Reduction of incident resolution times


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