Technical WorkStation
We manage the lifecycle of engineering and manufacturing workstations
IT Infrastructure & Operations
We manage the entire life cycle of company workstations and co-located suppliers, allowing the optimization of IT resources.
The TWS service has been part of the Solve.it Service portfolio since 2006
The Technical Workstation service is responsible for the Desktop Management, Incident Management and Asset Management processes that, coordinated with each other, ensure the timely management of the entire “life cycle” of the company Workstations and co-located suppliers, allowing the optimization of IT resources.
It also consists in providing integrated and interrelated services, designed to allow the complete management of the computer equipment and software used by the customer, including software distribution and license management. The service is mainly divided into the provision of conservative and corrective systems maintenance and assistance activities, taking into account the entire life cycle of the workstations, from organizational planning to the preparation of scrapping processes.
Technological Help Desk
Solve.it offers optimized services for workstation management and end-user support in order to meet the needs of customers and their business to increase user productivity through the standardization of processes and technological components, the centralization of operations, cost control and the guarantee of continuity of operations.
Solve.it Services are made up of highly integrated, complementary modules
Service Desk
Assistance and information service for users who have problems with using information technology, through a single point of contact – SPOC, which guarantees the customer:
- Correct routing of requests
- Timely planning of interventions
- Continuous monitoring of all phases of intervention management
- Optimization of technical/organizational resources
- Tracking and reporting of activities
Solve.it provides a service that can be adapted to the customer’s needs, using tools integrated with the customer’s scenario with different methods of contact (mail, telephone, web services, trouble ticketing and chat). Solve.it guarantees the availability of the service in the working hours requested by the customer.
The services can be managed from the headquarters in Turin or at the customer’s own premises. Solve.it boasts high resolution rates for the management of tickets relating to this type of service.
Centralized Services
The centralized management service allows the management of HW and SW assets and their inventory, as well as the definition of rules for the installation of applications in order to reduce the incidence of malware, operating costs and legal liability.
This can include warehousing, set-up, final customization (remote or on site), transport management, centralized service management (antivirus, distribution and maintenance of software/patches for workstations and mobile devices) and any subcontractors.
Solve.it is prepared to manage the asset throughout its life cycle:
PLAN → ACQUIRE → COMMISSION → MAINTAIN → RETIRE
OnSite Support Services
On-site services are defined as interventions by specialist engineers performed at the customer’s premises (or in the place where the customer’s assets are located) following the submission of a maintenance or repair request.
Monitoring Services
Monitoring services consist in the supervision of a system in operation, through the use of tools that measure its performance based on predefined parameters and report any critical situations in a simple, intuitive manner.
Service Management
Service management consists of controlling activities and improving processes, while paying attention to the customer’s perspective, aimed at promoting continuous improvement, contributing to the customer’s business and ensuring the high-quality of services.
Solve.it can guarantee this type
of assistance in Italy and, with
the cooperation of partners, also in
the rest of Europe.
Solve.it performs a monitoring service for the customer, who needs to keep under control systems that perform activities that are critical or significant for the business.
It is able to resolve the related alerts or forward problems to specific support groups in compliance with contractual SLAs.
Right from the design and production phases of its services, Solve.it pays great attention to understanding the purpose and needs of the customer, the definition of processes and the planning and organization of resources in order to minimize corrective action during delivery, contain costs and guarantee the continuity of said services.
