Client Case

  • A major Swiss company producing high-productivity manufacturing systems and high-precision milling tools
  • The customer has a significant presence in Europe, North America and Asia. It is a partner of companies in the automotive, pharmaceutical, medical device, consumer goods, writing instruments and watch-making industries
  • Geographical area of ​​ support: EMEA, NORTH AMERICA, ASIA
The Company was looking for a technology partner who could support it for:
  • the adoption and implementation of new technologies
  • the maintenance of the systems portfolio at the highest levels of availability
  • optimization with improvement interventions included in a defined scope of intervention
The partner must be aligned with the needs of the business and able to respond to new business requirements with speed and flexibility
After a general assessment of the SAP ecosystem and existing processes, an offer was prepared including a complete assortment of interventions, capable of covering all the needs expressed by the SAP ecosystem itselfThe consolidated expertise has made it possible to make a series of improvement proposals relating to the SAP ecosystem in terms of:
  • Safety
  • Standardization
  • Uniformity
  • Architecture consolidation
  • State-of-the-art SAP systems
  • Periodically scheduled and modulated interventions
  • Harmonized processes
  • Unified reporting for all systems
  • Innovation
Incident monitoring and resolution
  • Monitoring of the entire SAP ecosystem
  • Automatic alerting upon the manifestation of high-impact incidents
  • Decrease of incident resolution times