Application Management Services
We lower costs, improve performance and quality of your application portfolio
Application DevOps & Management
We intervene on the organization, processes and technological solutions of our Clients
AMS in software application management
Currently, some of the traditional support systems in the field of software for the applications created cannot always provide the necessary value to companies.
That is because many of the applications generated are too connected to the people and machines they interact with, in IT environments that are increasingly complex and contain an ever-increasing number of systems, suppliers, tools and data.
It is therefore clear that a change, even in just one of these values, also requires the consequent evolution of the others and can lead to problems.
The result is that the maintenance, updating and intervention in the management of the systems in use becomes an activity that absorbs energy from companies, because it maximizes the efforts of internal staff, who are deprived of the opportunity to concentrate their work on the true focus of the business and the concrete activities that produce actual value for the company.
Development improvement goals
The goal of integrating an application management service therefore becomes one of facing compulsory changes dictated in today’s work by the timeframes of ever-present innovation, without interrupting the daily activities to which systems are dedicated and avoiding negative situations that can occur during the life cycle of a software application.
Through the AMS, companies can more easily engage specialized third-party suppliers to perform the delicate task of developing and providing continuous support for the applications in use in terms of monitoring, maintenance and updating, thereby delegating the fixing of bugs and the release of patches.
Regardless of the size of the company, the service always allows an improvement in internal efficiency, as well as user experience, relieving pressure on the internal IT team, which can then devote its time to developing innovative solutions, thereby making sure that the existing ones remain both usable and performing effectively.
Why Solve.it should be chosen to perform
the structured management of your Applications
Among the set of processes that are necessary for a company to manage applications in terms of maintenance and updates, two main activities stand out:
Application Development
This activity identifies the design and development phases of corporate Information Communication Technology solutions.
It specifically involves the continuous search for solutions to the needs of the Client with significant focus on the continuous evolution of the software.
Benefits
This approach allows quick, easy adaptation to market changes that need to be included in solutions, in order to keep the focus firmly on the Client’s objectives and on the results identified for each phase of the software product’s life cycle.
Since they are often Custom-type solutions, each Client request is collected in a carefully drafted requirements document, partly thanks to direct consultancy between the Client and the developer, a support activity that allows the joint definition of priorities and, in many cases, produces the added value of the recommendation of supplemental solutions, which completes the needs expressed by the Client during the initial request phase.
Workflow
Once all the requirements have been defined, a functional specification document is drawn up that the Client can verify, approve and supplement.
After a feasibility check on every request and after receiving feedback, the project can then be planned by defining an analysis phase and a release plan that support all the design steps, up to release in a test environment.
Throughout the development phase, Quality Assurance is performed to certify the quality of the product generated and allows the phases of the project plan to proceed.
When the software is ready, an initial internal test is carried out, which is then documented (also in video format) and released to the Client.
The latter will be able to redo all the tests already performed independently or with the support of the development team, defining cases and critical issues, or any problems, or, should there be none, authorizing release into the production environment.
Guarantees obtainable on developed software
All software put into production benefits from a guarantee that comprises a minimum period of one month of effective use in the production environment, so as to be sure that the product supplied complies with the required specifications.
Application Maintenance
This refers to the management of the solutions developed by integrating the maintenance and innovation of the solution itself.
In this case, there is the maintenance of a software or all those present that operate in an application.
Benefits
It is possible to work in a kind of high-level assistance, emulating various instances of the software in test environments, and also integrating a new Quality Assurance activity that verifies all the software and creates a test phase on the change request to re-certify that everything responds to the needs communicated or is a solution to the problems encountered.
The assistance is completed by IT support on the entire infrastructure involving different and varied skills, so as to be able to respond to any type of request, on all fronts, in a professional and attentive manner.
Workflow
Depending on the compiled software solution, there may be multiple data flows in continuous movement and of varying sizes.
Continuous monitoring makes it possible to verify that these data flows are always in motion and correct, so as to avoid creating discrepancies or misaligned information that would create criticalities or interruptions in the processes downstream of the software, negatively affecting the features of the application.
Data flows can generate errors, sometimes even due to simpler causes, such as network problems during data entry into a database or perhaps an interrupted internal procedure that can generate corrupted data.
Thanks to monitoring, the resolution phase of any problem generated becomes faster and easier and, depending on the application, necessary changes of a certain significance can be identified.
Application phases
The phases involved in Application Maintenance can be listed as follows:
- Continuous system monitoring
- Resolution of any problems that may occur during normal operation
- Support in the use of applications and any integrations
- Executive Extra Batch for verification
Our Approach
Performing Application management is an important activity that helps to achieve the goal of improving all business applications through the continuous improvement of performance and avoiding problems that could negatively interfere with a company’s production or with its security.
Proper AMS helps speed up a company’s innovation process by making it more flexible towards market changes through a major simplification of integration.
Competitive advantages are of great interest, starting with a reduction in the amount of errors in processes and an effective reduction in terms of maintenance times and costs.
