Service Management

We innovate and manage the IT services delivery processes to assure seamless and more efficient operations

Service Management Transformation

Our skills, which are compliant with ITIL best practices, are at the forefront of our offering of IT Service Management (ITSM) support services.

The offering of services to support IT Service Management (ITSM) is based on Solve.it’s skills in designing, implementing and managing processes that are compliant with the ITIL best practice framework, in order to provide value to clients. The provision of IT to its Clients is considered a service. ITSM describes the processes and tools used to manage IT services.

Benefits

In this area, we operate using skills and a multidisciplinary approach, supporting our customers both in the use of the best methodologies and the most common international standards, as well as in the implementation of software solutions to support business processes.

GREATER
PRODUCTIVITY

LOWER
COSTS

GREATER END USER SATISFACTION

GREATER END USER SATISFACTION

INCREASED AGILITY, FAST ADAPTATION TO
CHANGES AND INNOVATION

The Qualifying Aspects of the service and consultancy offering dedicated to Solve.it’s governance processes for the IT Business

Knowledge of the topic and our customer’s problems

Certifications and technical skills to help customers during the technological, design and deployment assessment phases
Support for IT Service Management through implementation projects, managed services delivery, customized consulting services and training
A wide range of possible solutions on different platforms to better meet customer needs both in terms of features and cost

The approach adopted

1

Methodologies and processes

The knowledge and application of methodologies such as ITIL, PMI, Prince2 is used to provide consultancy to support the definition and design of ITSM processes. Requirements are collected using Workshops, while Agile techniques are used for implementation.

Experience

Thanks to consolidated experience on numerous projects for major national and multinational Clients, Solve.it can help define and implement the following processes based on business needs:
2

INCIDENT & PROBLEM MANAGEMENT

CONFIGURATION & ASSET MANAGEMENT

USER PORTAL & SERVICE CATALOG

CHANGE & RELEASE MANAGEMENT

MONITORING AND CONTROL OF SERVICE LEVELS

SERVICE OPERATION & SERVICE OWNER WORKSPACES

VENDOR & SUPPLIER EVALUATION

DEVOPS & IT OPERATION MANAGEMENT

2

Implementation of software solutions

Solve.it has numerous experiences in the implementation of ITSM software solutions. The profound know-how on the ServiceNow, Opentext Service Manager and Smax, EasyVista and ManageEngine platforms qualifies us as a competent and reliable partner capable of supporting our customers for the implementation and optimal use of software solutions in the IT Service Management field.
3

The application skills acquired

Our skills on applications and systems also allow us to implement integrations, extensions and customizations of applications, while always ensuring the highest level of security and reliability.
2
4

Application environment management

Our application support groups, which already provide services for our customers, including well-known multinational companies, are available to take on, either remotely or on site, the management and maintenance of application platforms. A complete and flexible offering means we can agree on the tasks and service levels that are of interest to the Client, guaranteeing fixed costs and comprehensive coverage of both requirements and needs.
2

We provide services and consultancy dedicated to IT Service Management processes

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