Remote & System Administration

Our Remote Administration Services guarantee the stability of the SAP solutions

Service Management

WE PROVIDE CONTINUOUS, QUICK AND QUALIFIED SUPPORT FOR THE IDENTIFICATION OF ANY CRITICAL AREAS AND FOR THE RESOLUTION OF ANY MALFUNCTIONS OR ANOMALIES

“The security of knowing that customer SAP ecosystems are in good hands!”This is the goal that we set ourselves every day, in which we strive to maintain the systems that are entrusted to us operating to the best of their abilities.

The approach adopted

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A fee-based service

A solution that is always designed on the needs of customers, the awareness of always, every day, having a trained and specialized interface, who is ready to resolve contingent problems, overcome or prevent the appearance of different ones and improve the performance of the systems that make up company SAP ecosystems.
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Simplicity

The offer includes a simple engagement model and escalation procedures, but, more importantly, there is a team of consultants who know your systems.
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Boots on the ground

We do not see your systems as mere icons on a monitoring dashboard, we navigate them, experience and analyze them, performing periodic manual checks as part of a truly TAILORED approach that is at the customer's service.
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Solve.it offers solutions capable of making the functions enabling the use of the SAP platform available and appropriately supervised. The infrastructure can remain in the customer’s Data Center, or in another datacenter of their choice, while the tasks of technology administration, monitoring and problem management can be delegated to Solve.it.
The service is aimed at all elements of the SAP ERP platform, Web AS, CRM, BI, SCM, SRM, EWM, MII, Enterprise Portal and HANA, in terms of application, database and operating system
In particular, the operational areas are:
  • Monitoring (daily, weekly, monthly checks)
  • Implementation of automatic monitoring using SAP SOLUTION MANAGER or NAGIOS
  • Database Maintenance
  • SAP maintenance (SAP kernel, Solution tools plug-in, Support Packages Stack, etc.)
  • Readiness check
  • Performance analysis and system optimization
  • Definition of basic parameters
  • OSS notes and cluster incident management
  • Periodic job scheduling/checking
  • Transport Management System
  • Printers
  • Early watch support
  • Security
  • Housekeeping and Archiving
  • Troubleshooting
  • Incident management
  • Call tracking
  • Knowledge Base
  • Middleware Administration (monitoring of information flows between systems)

Distinctive elements of Solve.it

HIGHLY QUALIFIED CONSULTANTS

CONTINUOUS AND PROACTIVE MONITORING

PREVENTIVE AND CORRECTIVE MEASURES

PROBLEM ESCALATION PROCEDURES

REPORTING: SYSTEM STATUS, ACTIVITIES

A PERSONALIZED REFERENCE FOR THE CUSTOMER

SPEED OF ACTIVATION

CONTRACTUAL FLEXIBILITY AND A CUSTOMIZED OFFERING