User eXperience

We engage users to simplify operational changes

Digital Empowerment

User eXperience is the key to the success of a digital project

The User Experience (UX) is a method of designing the user interface of any information system or web application, which focuses on the emotions, perceptions and reactions that the user has when using it and focuses on the context of the specific use of the application.

The goal

The main goal of the User Experience is to improve the user experience of any application, increasing the level of satisfaction in user interaction.

Improving
the user experience
means

1

Bringing benefits to the company's business

The operational flows for each user profile are identified for each Business process and allow the definition of user scenarios (use cases) that need to be implemented. The scenario allows the identification of the contextual elements of the interaction.
2

Rationalizing customer behavior and leading the public towards a goal

A targeted analysis is used to define the Personas and the Customer Journey:
Personas are "fictional" characters who represent the needs and characteristics of an entire group of real users. The persona is an archetype that describes a certain category of users.
The Customer Journey represents the user's "journey" through all the "touchpoints" that the user establishes with the system.
3

Understanding the user experience
and the relationship that they have when
using a graphic interface

The information architecture allows the categorization of content and the definition of the navigation tree, after which the user interface is designed and prototypes are created.
4

Optimizing product performance and interpreting user needs

Usability is a test phase that involves different approaches: a heuristic evaluation, to understand whether certain principles of good design have been applied correctly and a test that directly involves the users, who are assigned tasks that allow the identification of any critical issues. Activating a process of analysis, design and continuous improvement.
5

Focusing on the needs of the end user

User-centered design is a philosophy and a process in which the needs of the end user are analyzed in detail and to which great attention is paid during every design step, with the aim of maximizing the usability of the product being made.

Focusing on the needs of the end user

User-centered design is a philosophy and a process in which the needs of the end user are analyzed in detail and to which great attention is paid during every design step, with the aim of maximizing the usability of the product being made.
Every application development project that we manage also takes this planning phase into consideration and we set ourselves the goal of creating a system that pays the utmost attention to the issue of usability, to simplify, facilitate and optimize the operational tasks that the user habitually performs.

Our Approach

Solve.it recommends an Agile approach that uses continuous iterations to achieve incremental results, ensuring real-time alignment between business objectives and software development.

We listen to users to simplify operational changes

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