Service Management Transformation

ServiceNow AMS & Evolutionary Projects

Client Case

A large Italian banking group and one of the main banking groups in Europe with a strategic international presence
The bank chose ServiceNow as the platform for Enterprise Service Management (ITSM, GRC, CSM, HR, Custom applications, etc.)The skills and ability to manage the platform were needed:
  • Improvements
  • Enhancements
  • Annual update
  • Execution of releases into production
Following the implementation of some integrations and the porting of an application from another platform, began to manage the ServiceNow platform for the ClientSuccess factors:
  • Experience and expertise on the ServiceNow platform
  • Pragmatic approach
  • Flexibility
  • Experience with other multinationals
Single supplier for AMS
  • Trouble-shooting on various modules
  • Single point of execution for releases into production
  • Enhancement management
  • Implementation of small- and medium-sized projects