Service Management Transformation

ServiceNow AMS & Evolutionary Projects

Client Case

A large Italian banking group and one of the main banking groups in Europe with a strategic international presence
The bank chose ServiceNow as the platform for Enterprise Service Management (ITSM, GRC, CSM, HR, Custom applications, etc.) The skills and ability to manage the platform were needed:
  • Improvements
  • Enhancements
  • Annual update
  • Execution of releases into production
Following the implementation of some integrations and the porting of an application from another platform, began to manage the ServiceNow platform for the Client Success factors:
  • Experience and expertise on the ServiceNow platform
  • Pragmatic approach
  • Flexibility
  • Experience with other multinationals
Single supplier for AMS
  • Trouble-shooting on various modules
  • Single point of execution for releases into production
  • Enhancement management
  • Implementation of small- and medium-sized projects