Service Management Transformation

ServiceNow implementation ITSM Communication Services

Client Case

A global industrial group operating in the capital goods sector It uses its brands to design, manufacture and market agricultural and construction machinery, industrial and commercial vehicles, buses and special vehicles, as well as their engines and transmissions, and marine propellers
Following a corporate reorganization, there was a need to redefine the IT Service Management strategy, separating the processes for the two new entities:
  • Process redesign
  • Implementation on the ServiceNow Platform
  • Out-Of-The-Box approach aimed at simplifying the processes of both designed and implemented a solution capable of simplifying processes by creating two separate and segregated environments, aligning the solution to the Client’s expectations. Success factors:
  • Experience and expertise on the ServiceNow platform
  • Experience and knowledge of Client processes
  • Experience and knowledge of the Client’s platforms
  • Agile approach, both in the collection of requirements through Workshops and in the implementation phase
  • Cost reduction thanks to the single development of common parts
  • Implementation of the ITSM solution with process simplification
  • Processes focused on the real needs of the Client