Service Management Transformation

ServiceNow implementation ITSM / ITBM & AMS

Client Case

An industrial group operating in the production and distribution of coffee in more than 90 countriesIt spreads Italian values around the world
The company sought to optimize its IT operations:
  • Adoption of structured Demand & Project Management
  • IT Service Management
  • IT Budgeting
Starting from a profound understanding of the Client’s needs, designed a solution based on the ServiceNow platform for ITBM Demand & Project Management, ITSM and IT budgetingSuccess factors:
  • Experience and expertise on the ServiceNow platform
  • Pragmatic approach
Three results, one platform
  • ITBM Demand & Project Management (without modifying existing Demand processes, implementing Enterprise Performance Management processes)
  • ITSM
  • ITBM Budgeting
The ServiceNow solution replaced custom and legacy applicationsClient engagement using an Agile approach