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  • Home page
  • About Us
  • Topics
    • Service Management Transformation
      • Governance Risk & Compliance
      • Project Portfolio Management
      • Service Management
      • ServiceNow Competence Center
    • IT Infrastructure & Operations
      • Network Management
      • Business Technology Optimization
      • Data Management
      • Technical Workstation
      • Operation Center
      • Managed Security
    • Virtualization
      • Legacy System Virtualization
      • Legacy System Emulation
    • Application DevOps & Management
      • Application Dev Ops
      • Application Management Services
    • Industry 4.0
      • Manufacturing Execution System
      • Product Configuration Management
      • Computerized Maintenance Management Systems (CMMS)
      • Vehicle Homologation
    • Applied Innovation
      • Augmented Reality
      • Blockchain
      • Digital Twin
      • Information Data Processing
      • Natural Language Processing
      • Open Innovation
      • Cloud
    • SAP Technology
    • Digital Empowerment
      • UX
      • People Change Management
      • eLearning
  • Industries
    • Automotive
    • Engineering
    • Financial Services
    • Food & Beverage
    • Manufacturing
    • Public
    • Industrial & Automation
    • Transportation
    • White Goods
    • Defense
    • Pharmaceutical
  • Client Cases
    • Industry 4.0
    • Digital Empowerment
    • IT Infrastructure & Operations
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Solve.it: Optimizing the Management of IT Systems

Press releases24 October 2022
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Il NIST analizza i rischi ransomware

News28 December 2021

Durante la premiere del Cybersecurity Framework Profile for Ransomware Risk Management (NISTIR 8374) il NIST ha rilasciato la bozza preliminare…

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Rapporto GSE 2020 sui consumi rinnovabili in Italia

News13 December 2021

Nello scorso anno, il 2020, i consumi da fonti energetiche rinnovabili in Italia hanno raggiunto quota 20%. Il rapporto GSE…

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La versione 4.0 dell’industria italiana in crescita

News27 November 2021

Nel 2020 sono stati raggiunti i 4,1 miliardi di euro nel mercato delle industrie italiane, c’è stata infatti una crescita…

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Sicurezza e produttività con Google Workspace

News18 November 2021

Google Workspace nell’anno passato ha dovuto evolversi in maniera esponenziale per poter soddisfare le esigenze di tutti gli utenti che…

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MIGRAZIONE AL CLOUD DI SUCCESSO

Business Technology Optimization, Data Center Change Management, News18 November 2021

Migrare al Cloud è diventato un passaggio importante per completare il processo di Trasformazione Digitale per ottimizzare costi e risorse dell’IT sia delle imprese che del settore della…

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L’ Intelligenza aziendale come obbiettivo 2024

News5 November 2021

Le aziende che non sono in grado di gestire con l’intelligenza aziendale i dati e silos decisionali saranno incapaci di…

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La nuova tecnologia Veeam trasforma i dispositivi IoT

News20 October 2021

Il Senior Director di Veeam software, Rick Vanover sostiene che nel futuro prossimo sarà possibile che i dispositivi IoT e…

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Il Data Masking e come si applica

News15 October 2021

Spesso occorre condividere i propri dati personali all’interno dei database, soprattutto nello sviluppo di processi aziendali e amministrativi ma questo…

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A guidare il mercato del cloud in Europa sono sempre i big player

News7 October 2021

Synergy Research ha rivelato che Microsoft, Aws e Google detengono il 69% di quote fra i provider di cloud in…

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CHI SIAMO

Nata nel 2003, Solve.it ha saputo unire esperienze consolidate in organizzazioni leader del settore, per offrire  un servizio di consulenza e competenze infrastrutturali e applicative di grande rilevanza, con una forte componente di innovazione e una conoscenza approfondita delle esigenze delle aziende.

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Documenti Qualità

Noi di Solve.it crediamo nella competenza, nella credibilità personale e aziendale,  nella qualità, nel lavoro di team, nella passione per il nostro lavoro.
L’obiettivo finale rimane una maggiore soddisfazione del cliente.

La strada seguita è stata quella di dotarsi di sistemi di gestione certificati da norme internazionali:

Il sistema di gestione della qualità (SGQ), introdotto nel 2005 in conformità alla norma ISO 9001, successivamente adeguato e rinnovato con validità fino a dicembre 2023.

Il sistema di governo dei servizi
ICT, ovvero il Service Management System (SMS) basato sulla norma ISO/IEC 20000-1, certificato la prima volta nel 2014 e rinnovato con validità fino ad ottobre 2023.

Il sistema di gestione della sicurezza delle informazioni (SGSI) basato sulla norma ISO/IEC 27001, certificato nel 2015 e rinnovato con validità fino a dicembre 2024.

In particolare lo Standard ISO/IEC 27001:2013 stabilisce che la sicurezza dei dati si basa su tre aspetti:

RISERVATEZZA

Esprime la garanzia che una determinata informazione sia accessibile solamente ai processi che la devono elaborare ed all’utilizzatore che ne ha oggettivamente bisogno e ne è, pertanto, autorizzato all’uso.

INTEGRITÀ

Esprime la garanzia che ogni informazione sia quella originariamente immessa nel sistema informativo ovvero legittimamente modificata.

DISPONIBILITÀ

Esprime la garanzia di reperibilità delle informazioni in funzione delle esigenze di continuità dei processi aziendali ed al fine del rispetto delle norme (di legge e non) che impongono la conservazione storica.

La sicurezza dei dati e delle informazioni, è fondata sul rispetto di misure organizzative, procedurali e tecniche che garantiscono preventivamente la protezione da accessi non autorizzati, distruzioni, perdita, modifica o divulgazione di dati, trattamenti non consentiti o non conformi alle finalità previste.

Un efficace SGSI deve:

Salvaguardare gli interessi di Solve.it e dei clienti

Garantire l’integrità, la riservatezza delle informazioni aziendali e la continuità (disponibilità) delle attività, assicurando che il livello di protezione previsto sia attuato in funzione della criticità delle  informazioni da proteggere

Garantire un modello comportamentale virtuoso e omogeneo

Assicurare l’evidenza dei processi autorizzativi e delle attività svolte a fini legali, fiscali ed operativi

Corporate management system policy

At Solve.it, we believe in expertise, personal and corporate credibility, quality, teamwork and enthusiasm for our work. The ultimate goal is greater customer satisfaction. Our chosen path was to implement management systems certified according international standards:
The quality management system (qms), introduced in 2005 in accordance with UNI EN ISO 9001:2000, subsequently amended to UNI EN ISO 9001:2008 and 2015 version re-certification in July 2017.
The ICT service management system, i.e. the service management system (SMS) based on the ISO/IEC 20000-1 standard, with certification obtained in 2014 and re-certification in July 2017.
The information security management system (isms) based on the ISO/IEC 27001 standard, with certification obtained on 3 December 2015.
In particular, the ISO/IEC 27001:2013 Standard states that data security is based on three aspects:
CONFIDENTIALITY
This expresses the guarantee that any given piece of information is only accessible to the processes that have to process it and the user who objectively needs it and is therefore authorized to use it.
INTEGRITY
This expresses the guarantee that any information is the one originally entered into the information system or legally modified.
AVAILABILITY
This expresses the guarantee of the availability of information based on the need for business process continuity and for the purpose of complying with regulations (both legal and non-statutory) that require the data to be retained.
The security of data and information is based on the observance of organizational, procedural and technical measures that guarantee advance protection from unauthorized access, destruction, loss, alteration or disclosure of data, unauthorized or non-compliant processing.
An effective SGSI must:
Safeguard the interests of Solve.It and its customers
Guarantee the integrity and confidentiality of corporate information, as well as the continuity (availability) of business activities, ensuring that the expected level of protection is implemented according to the importance of the information requiring protection
Guarantee a virtuous and uniform behavioral model
Ensure tracking of the authorization processes and the activities carried out for legal, fiscal and operational purposes

Law 231 (Legislative Decree 231/2001)

Corporate Responsibility, Code of Ethics and Responsibility of Legal Persons pursuant to Italian Legislative Decree 231/01. – Corporate responsibility of companies and organizational, management and control models.
The activity of most companies and, consequently, their organization must take into account legislation and, in particular, the regulations provided for by the law in question. Legislative Decree 231/2001 extends the responsibility for offences committed in Italy and abroad by natural persons working for the company to legal persons.
In addition to the responsibility of the natural person who performs an unlawful deed, the law has introduced the penal liability of companies for certain offences committed in their interest or to their benefit by persons acting as representatives or working in the administration or management of the company or one of its organizations with financial or functional autonomy or by persons managed or supervised by one of the above mentioned subjects.

PERSONAL DATA PROCESSING POLICY

Solve.it Srl, Lgo Dora P. Colletta, 81 10124 Turin, in its capacity as Data Controller, hereby informs you that your personal data shall be processed both manually and with the aid of electronic tools, according to the regulations in force regarding the protection of personal data.
PURPOSES OF DATA PROCESSING
Solve.it s.r.l. collects and processes the personal data of the Data Subjects for: the performance of obligations arising out of contractual relationships, the performance of pre-contractual activities or by virtue of laws/regulations with which it must comply and/or decides to adhere to, more specifically:
  • information on their products and services;
  • relationship management with existing and potential customers;
  • contractual obligations;
  • fulfilment of accounting, tax and legal obligations;
  • after-sales management.
The provision of personal data for said purposes is strictly necessary and refusal to provide it means that Solve.it shall be unable to establish relations and/or perform said activities. Solve.it s.r.l. shall provide detailed information, if necessary. Processing is related to obligations of a contractual nature or to specific requests by the Data Subject, therefore consent is not required.
SENSITIVE DATA
Solve.it does not collect sensitive data for its business purposes. Should an unforeseeable event result in Solve.it acquiring said data without consent, the Data Subject shall be contacted urgently in order to resolve the issue immediately.
PROCESSING PROCEDURE
Processing is performed using manual, computer and electronic instruments, with logic strictly related to the purposes stated. Solve.it possesses ISO 27001 standard certification and has established technological, organizational and procedural support to ensure that data is processed legally and securely. Personal data is stored for the period strictly necessary to carry out the contractual activity, unless the data is required for business needs (e.g.: data sheets) or legal requirements.
THIRD-PARTY COMMUNICATION
The pursuit of the aforementioned purposes may lead to the transmission and communication of data to third parties that have been appointed to carry or provide specific services strictly functional to the execution of obligations, such as:
  • banks and credit institutions;
  • consultants, professionals, external suppliers of business services;
  • suppliers of technological services;
  • carriers.
Data may be transferred to recipients headquartered in a third country or to international organizations with offices abroad. Solve.it will carry out said transfers after verifying compliance with the articles of the domestic and European legislation in force.
DATA CONTROLLER
The Data Controller is Solve.it S.r.l., whose operational headquarters at Lungo Dora Colletta, 81 – 10153 – Turin, in the person of its legal representatives.
RIGHTS OF THE DATA SUBJECT
The Data Subject may exercise the rights provided for, more specifically:
  1. obtain access to their personal data;
  2. obtain: a. updating, rectification or addition of further data; b. ldeletion or limitation of processing;
  3. oppose for legitimate reasons: a. processing of personal data that concerns them; b. processing of personal data for the purpose of sending advertising or direct sales material or for conducting market research or commercial communications;
  4. Request that their data be transferred to another Data Controller, providing the necessary information and reasons.
If the actions resulting from the exercise of the rights referred to in points 2.b. and 3. are incompatible with the management of the business, Solve.it will highlight the fact in order to reach an agreement on the matter. If the exercise of the rights referred to in points 2.b and 4 proves impossible or too burdensome, Solve.it shall inform you without undue delay in order to agree upon a solution. Your right to submit a complaint to the Supervisory Authority remains unaffected if you are not satisfied with the behavior of Solve.it s.r.l. in your regard. Solve.it does not carry out automated decision-making processes and shall not disclose your personal data. To exercise your rights, or for any need you may have, please contact the Data Controller directly (info@solve.it), or through the dedicated e-mail address: sprivacy@solve.it